Support Engineer (3 yrs+)

Primary Skills required

  • Proficient in Hadoop and its ecosystem [ HDFS, Hive, HBase, Pig, Zookeeper, Spark ]. 
  • Experience working on different Hadoop distributions, such as Cloudera, Hortonworks, MapR.
  • Working knowledge of Python and Shell scripting(Bash). Experience with Java is a plus. 
  • Prior working experience with any or all of EC2, S3, EBS, ELB, RDS, DynamoDB, EMR 
  • Installing and Configuring Spark, Hive, Kafka, Oozie, Yarn, HDFS and other components using Cloudera Manager / Apache Ambari
  • Hands on Big Data experience – installation, operations, troubleshooting and tuning of key platforms/tools: CDH/HDP/MapR/EMR/HDI/Databricks/Dataproc etc.,  
  • Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra
  • Focused on troubleshooting directly with customers, interacting via multi-channel issue/case management. Examples include installation and upgrade issues, configuration and environmental issues, end user operational and app/job tuning issues.
  • Diagnose, troubleshoot and resolve issues related to our platforms. 
  • Participate in an on-call rotation.


Other skills required

  • Strong Linux/Unix system administrator skills 
  • Strong Hadoop troubleshooting skills 
  • Customer service experience / strong customer focus 
  • Good to have a working knowledge of Data integration solution or any ETL tool 
  • Support and Troubleshooting client issues. 


Soft Skills required

  • Self-starter who is excited about learning new technologies on a regular basis
  • Work on critical, highly complex customer problems that may span multiple services 
  • Drive customer interactions using Phone, Chat, Emails, Screen shares and conference calls 
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs 
  • Excellent oral and written communication skills 
  • Learn and use groundbreaking technologies
  • Write tutorials, how-to videos, and other technical articles for the customer community.
Job Category: Support Engineer
Job Type: Full Time
Job Location: Goregaon(E) Mumbai

Apply for this position

Allowed Type(s): .pdf, .doc, .docx